Shipping policy

Shipping Policy

 

Order Processing

All orders are processed within 1-3 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been dispatched, including tracking information where available.

 

Delivery Times

UK Standard Delivery: 3-5 business days

UK Express Delivery: 1-2 business days

European Delivery: 5-10 business days

International Delivery: 7-21 business days

 

Please note that delivery times are estimates and may vary depending on your location and the size of your order. Larger or heavier items (such as industrial supplies or cycling equipment) may require specialist courier services and longer delivery windows.

 

Shipping Costs

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. Free standard UK delivery is available on qualifying orders — details are shown at checkout.

 

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to track your delivery through the carrier's website.

 

Damaged or Lost Shipments

If your order arrives damaged or does not arrive within the expected delivery window, please contact us at support@vertexcommerce.co.uk or call 07954055485 within 7 days. We will work with the carrier to resolve the issue as quickly as possible.

 

International Orders

International customers are responsible for any customs duties, import taxes, or fees imposed by their country. These charges are not included in our prices or shipping costs. Please check with your local customs office for more information before placing your order.